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Charged for PPV’s I didn’t order

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Rob887766655
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎06-19-2019

Charged for PPV’s I didn’t order

Message 1 of 4
(884 Views)

Verizon Fios is charging me for PPV’s I never ordered.  I supposedly ordered a WWE wrestling ppv from the box on 5/19 at exactly 630 am then put it on at 630pm for 4hrs 5 min.  The next day I supposedly ordered Afropunk something at 5am but that wasn’t watched.  I never ordered these and nobody in my house did.  I believe that Verizon is accidently billing me or one of their employees ordered it remotely by accident.

 

On top of that one of their managers lied to me about confirmation emails that were supposedly sent.  She stated that I should’ve cancelled right away when I received the emails.  I told her I never received any.  She “checked” my account and said they were sent.  I told her to resend but she was having “technical” problems and couldn’t.  I dealt with them for 4 hours and nobody could resend the emails(they don’t exist).

3 REPLIES 3
LawrenceC
Moderator Moderator
Moderator
Posts: 11,093
Registered: ‎03-18-2013

Re: Charged for PPV’s I didn’t order

Message 2 of 4
(866 Views)

Hi Rob887766655,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Rob887766655
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎06-19-2019

Credit hasn’t been received

Message 3 of 4
(765 Views)

I was charged on my last bill for a wrestling ppv that I didn’t order.  After spending hours dealing with Verizon customer service reps they finally told me that I would be credited the cost of the PPV on my next bill.  I just received my next bill and no credit.  Clearly I was lied to just to get me to go away.   Well it worked, I will be canceling my FIOS.  I’m overpaying even without paying for phantom PPV’s.

LawrenceC
Moderator Moderator
Moderator
Posts: 11,093
Registered: ‎03-18-2013

Re: Credit hasn’t been received

Message 4 of 4
(757 Views)

Hi Rob887766655,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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