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Charged for rental equipment that already returned

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ng1904
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Contributor
Posts: 1
Registered: ‎02-24-2015

Charged for rental equipment that already returned

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I have switched to Verizon internet service last December 2014, and decided to own the Verizon router instead of leasing.  I returned the rental equipment, and it shows from UPS tracking that Verizon had received it 01/06/2015.  However, I still get charge for rental equipment monthly.  Please help me to review my account.  Thanks.

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LawrenceC
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Posts: 10,797
Registered: ‎03-18-2013

Re: Charged for rental equipment that already returned

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Hi ng1904,

 

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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