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Charges for direct dial to China

Charges for direct dial to China

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Contributor RichardBoothe
Contributor
Posts: 1
Registered: ‎10-16-2012
Message 1 of 3
(684 Views)

Yesterday (Monday) I direct dialed China. My Verizon phone account does not include International Calling (IC). Today I recieved an unsolicited phone call, supposedly from Verizon Customer Assistance, telling me I will be charged "up to $100" on my next bill because I called China w/out the IC plan. At first I took this at face value; I did not get the caller's number, but she did give me the valid Verizon Cusomer Assistance phone number. Customer Assistance tells me the charge w/out an IC plan is $6.65/minute.

The caller had a Chinese accent. Can China's Telephone Company charge me when I call China? Is that what's going on? Am I being set up for a bogus charge? I also wonder if the caller wasn't from Verizon, how did they get my number and know I called China?

2 REPLIES 2
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 2 of 3
(642 Views)

I am sorry to hear about the confusions with the billing for your international calls. We would like to help get this cleared. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

Anthony_VZ

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 3 of 3
(509 Views)

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

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