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Charges for direct dial to China

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RichardBoothe
Contributor
Contributor
Posts: 1
Registered: ‎10-16-2012

Charges for direct dial to China

Message 1 of 3
(968 Views)

Yesterday (Monday) I direct dialed China. My Verizon phone account does not include International Calling (IC). Today I recieved an unsolicited phone call, supposedly from Verizon Customer Assistance, telling me I will be charged "up to $100" on my next bill because I called China w/out the IC plan. At first I took this at face value; I did not get the caller's number, but she did give me the valid Verizon Cusomer Assistance phone number. Customer Assistance tells me the charge w/out an IC plan is $6.65/minute.

The caller had a Chinese accent. Can China's Telephone Company charge me when I call China? Is that what's going on? Am I being set up for a bogus charge? I also wonder if the caller wasn't from Verizon, how did they get my number and know I called China?

2 REPLIES 2
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Charges for direct dial to China

Message 2 of 3
(926 Views)

I am sorry to hear about the confusions with the billing for your international calls. We would like to help get this cleared. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

TonyaD_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: Charges for direct dial to China

Message 3 of 3
(793 Views)

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

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