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Charging me $99.00 for the Mayweather fight that i did NOT order

Charging me $99.00 for the Mayweather fight that i did NOT order

Contributor audio60
Posts: 1
Registered: ‎05-15-2015
Message 1 of 2

Verizon Fios is charging me $99.00 for the Mayweather fight that i did NOT order. They claim i watched it on my bedroom box. They have my serial number for the bedroom box but i did not order this. I don't even know if i can win a dispute with my credit card. UGGGHHHH!!

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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