Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We have not heard a response from you concerning your billing concerns and have closed your Private Support Case. If you have any other questions please create a new post and we will be happy to assist you 24/7/365.