I closed my account back in October. I've been receiving statements at my new residence about this $59 dollar credit along with my Account number. But everytime I call Customer Service and Finanical Services, they tell me they can't find my account even when Im reading the account number off from the statement that they sent me....
What do I have to do to get my {word filter avoidance} money?
Hi khui414,
Was this a Verizon Residential account or a Verizon Wireless account?
Verizon Residental. It was for Fios Internet and TV.
Hi khui414
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
khui414,
Glad we were able to find out where your refund was. Thank you for confirming it has been posted to your bank. We have closed your support thread out. Feel free to make a new post anytime you need our help.
- Jose_VZ
Start a new topic or ask questions in the open forum.
