Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Combined User ID has deactivated account attached

Reply
mspampi
Contributor
Contributor
Posts: 1
Registered: ‎04-13-2016

Combined User ID has deactivated account attached

Message 1 of 2
(408 Views)

I am quite frustrated and would like clarification for fixing (possibly on back end). I currently have a user ID that is for both my wireless and FiOS Residential accounts. The FiOS account # itself that is bundled to my ID was closed out. A new account # was opened. As such, it would not let me register my new FiOS account/activation with my user ID. The old, deactivated account remains there for no reason.

 

I spoke to several different support reps who were of no help and could not quite understand my issue. I had to make an entirely new ID just for the new FiOS account #. Can someone look into this please?

 

Thanks.

1 REPLY 1
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Combined User ID has deactivated account attached

Message 2 of 2
(392 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.