The Fios app to compare plans must have had a glitch and submitted an order without my authorization. I received an email of a change order and immediately called to rectify the issue, but since it was on a Saturday, was unable to speak with anyone except for the chat. The chat provider gave me peace of mind this would get resolved after Labor Day on Tuesday and not to worry. Once calling customer service on Tuesday, they kept referring to the order as my mistake and that it couldn't be undone, that I'm stuck with a 2 year contract, but they can discount me with better plan and I should take such a good offer. That I was somehow unreasonable for not taking such a good offer.
I feel duped and kind of coerced to accept a plan that was forced upon me. I refuse. As my civic duty, I will contact the BBB, attorney general and send certified mail to the resident agent. All I'm asking for? To put my plan back to the original options and no contract. They have records that I immediately called but are blinded by the 2 year contract and refuse to do what's right by their customer.
10-01-2018 11:56 AM
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