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Compare Plans on App Glitch and Changed Services

Posts: 1
Registered: ‎09-04-2018

Compare Plans on App Glitch and Changed Services

Message 1 of 2

The Fios app to compare plans must have had a glitch and submitted an order without my authorization.  I received an email of a change order and immediately called to rectify the issue, but since it was on a Saturday, was unable to speak with anyone except for the chat.  The chat provider gave me peace of mind this would get resolved after Labor Day on Tuesday and not to worry.  Once calling customer service on Tuesday, they kept referring to the order as  my mistake and that it couldn't be undone, that I'm stuck with a 2 year contract, but they can discount me with better plan and I should take such a good offer.  That I was somehow unreasonable for not taking such a good offer.  


I feel duped and kind of coerced to accept a plan that was forced upon me.  I refuse.  As my civic duty, I will contact the BBB, attorney general and send certified mail to the resident agent.  All I'm asking for?  To put my plan back to the original options and no contract.  They have records that I immediately called but are blinded by the 2 year contract and refuse to do what's right by their customer.   

Moderator Moderator
Posts: 10,906
Registered: ‎03-18-2013

Re: Compare Plans on App Glitch and Changed Services

Message 2 of 2

Hi rlswar,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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