I am writing this Complaint with the hopes of reaching a resolution on past billing issues but as for saving me as a customer it's too late for that. I still want to hear from someone to discuss my account and I want a refund for past billing errors as well as I should not have to pay your cancellation fee due to your company not being able to effectively resolve an issue after multiple attempts. I am now a Comcast customer under a no contract agreement starting on Tuesday for a much cheaper price than I was ever getting with Verizon Fios for exactly the same set up. I will never come back to Verizon Fios nor will I ever recommend your company to my friends, family, co-workers, or anyone for that matter. Regardless of your response here or most likely, no response to this complaint at all, I am done with Verizon Fios. Now to the issue, for the past 3 months I have been calling each month to have my bill adjusted which has been wrong for several months now. I have been overcharged anywhere from $75 to $150 dollars for at least 3 months that I know of. Every month I call and I hear the same thing "Yes, your bill is wrong, I'll submit a ticket and provide a call back within 3 to 5 business days with a resolution". Well here is where the problem lies. I never get a call back with a resolution or the ticket submitted just sits in limbo until I call several more times. I'm supposed to be billed at $234 roughly but instead I've seen bills in the $300 amounts (High and Low) for at least the past 3 months. My bill is still not fixed and I've spent numerous hours trying to get this resolved. Tonight, I've given up with your company. I will be calling back shortly to cancel services at the end of this bill cycle but first I want all my billing issues fixed and a response as to how and why you let this go on for several months without a resolution. It's truely remarkable how bad your management staff is in Customer Service. There is no accountability, no follow through, and no care in the world for what the customer is feeling. I will be calling back again shortly to finish the cancellation process but at this point I want my account looked over from when I started services with your company, as I have no faith in you that you didn't misbill me before and I never caught it. I will be expecting to hear from you soon.
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