Confused after trying to resolve billing problems on live chat

[marydave1]

I am trying to find out why my bill is so high and was online with a chat person that was more confusing than when I started. Aren't there real people any more?

[22Becca22]

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@marydave wrote:

I am trying to find out why my bill is so high and was online with a chat person that was more confusing than when I started. Aren't there real people any more?

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Several conditions could cause your bill to vary each month including:

• A promotion or discount starting or ending
• A change in your service resulting in a one-time fee, a partial month charge or a credit for a change made in the middle of your bill cycle
• Unpaid bill charges
• Pending adjustments
• Usage charges such as toll or long distance including international calls, pay per view or on demand
• Tax charges can vary slightly depending on the number of days in the month

If you need to speak with a Verizon Customer Service Representative about your bill, please call

1-800-837-4966.

If your bill is unexpectedly high, review your bill and determine if there are any incorrect charges. If you believe that you did not incur some of the charges on your bill or were billed at an incorrect rate, contact Verizon and have the following information:

• Date of the bill
• Amount of the charge
• Label of the charge from your bill
• Page number from the bill
• Reason for your dispute

When you establish new phone service or add new products or services to existing service, the first bill after your order has been completed will be higher than a normal one-month bill.

The charges for your local and optional services are billed one month in advance. The first bill for the new service will include charges for the following month of service as well as charges for the actual number of days your service was working. Initial set-up charges may also appear on your first bill. 

Your second bill will reflect charges for a normal one-month period.

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Additional Resources regarding the Verizon Bill:

Frequently Asked Questions -

http://www22.verizon.com/Support/Residential/phone/homephone/billing/manage+your+bill/general/128739...

Video of Verizon Bill - http://www22.verizon.com/esresources/atlas/onecms/verizonglobalhome/demo/billdemo.html

Explanation of Higher than Expected Bill - http://www22.verizon.com/Support/Residential/phone/homephone/billing/charges+and+taxes/charges+on+yo...

Good luck!

[Anthony_VZ]

marydave,

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.