A year ago I signed a 2-year contract. Recently I had to move (<1 mile away). When I tried to move my service via the Verizon site, I wasn't offered the option to move the service I was currently on. There were two options:
1) A drastically downgraded option
2) A drastically upgraded option (gigabit)
I chose option 2. When I moved to the house I found out that, contrary to what the Verizon site had said, gigabit wasn't available. I then went through 3 phone calls with customer/tech support to try and resolve the issue. As I work from home and needed the internet working that day, the only option for me to resolve the issue was to sign another 2-year contract for almost double the price of my previous one. I said to the all the reps that I'm happy to continue with my regular service, but both tech and customer support said they had no way of finding out that information.
I'm not sure:
a) why I couldn't just move my service in the first place. What is the point of the "moving" option if you are just signing up for something new?
b) why the CS representative didn't have my previous account information available (even though he obviously had all my account information) to just go back.
Really feel I was conned by Verizon, first by the site, then by the rep.
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