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Continued Billing Issues and credits

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Contributor
Contributor
Posts: 1
Registered: ‎09-30-2015

Continued Billing Issues and credits

Message 1 of 2
(495 Views)

I have spoken with telephone support to get this issue corrected.  They are usually able to get a single monthly credit applied, but every following month the bill is higher than the original quoted total.  So far, I have called and spoke to atleast 5 techs and several suporvisors with no final resolution.

 

Please help get my claim escalated.

 

thanks,

Adam

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Continued Billing Issues and credits

Message 2 of 2
(481 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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