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Continuing last month's problems

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-02-2013

Continuing last month's problems

Message 1 of 5
(552 Views)

Continuing my problem from last month, I am now ready to pay my bill.  According to my latest bill, I have been overcharged $99.00 for a new wireless router that I returned immediately.  I tracked the progress of its return and it was received.  I have also been charged $21.99 for purchasing World War Z; $5.99 for renting the Croods; and $14.99 for purchasing The Heat, all of which I did not order (please see my prior thread from late September/early October).  Since installing the new box in my bedroom, I have had no trouble with movies being purchased that I DID NOT order through my remote.  Please help me get these charges removed from my account.  I am going to pay my bill in the amount of $152.96 as I have in the past when I've ordered one movie per month.  In this case, I legitimately rented World War Z for $5.99 on 9/20/13.  I would appreciate your assistance in reversing these disputed charges.  As you can observe from my billing history with my almost 2-year account with Fios, I have never ordered more than 2 movies per month.  Please also remove World War Z and The Heat from my purchased library.  Thank you very much for your anticipated assistance in this matter.

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Moderator Moderator
Moderator
Posts: 9,890
Registered: ‎03-18-2013

Re: Continuing last month's problems

Message 2 of 5
(546 Views)

Hi Clarita,

 

Although it was posted that your Private Support Case had been closed, it appears to still be open.  Please try posting to your support case and keep correspondence about your issue in the private thread.  Thanks.

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-02-2013

Re: Continuing last month's problems

Message 3 of 5
(541 Views)

I think I posted it in 2 places now.  Please let me know if I posted it in the correct place.

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Moderator Moderator
Moderator
Posts: 9,890
Registered: ‎03-18-2013

Re: Continuing last month's problems

Message 4 of 5
(538 Views)

Hi Clarita,

 

Your original thread is locked, pending resolution of your support case.  Please access your private thread by following the instructions posted in that thread, here:

 

http://forums.verizon.com/t5/My-Verizon-Account-Residential/Phantom-orders-being-placed-on-my-accoun...

 

I have informed the support agents that you are still in need of assistance.

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-02-2013

Re: Continuing last month's problems

Message 5 of 5
(511 Views)

thank you

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