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Contract Renewed for 2 Years - Was Told Multiple Times It Would Not Over the Phone

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iDShaDoW703
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎08-25-2012

Contract Renewed for 2 Years - Was Told Multiple Times It Would Not Over the Phone

Message 1 of 3
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Spoke with a representative over the phone for quite some time while looking into upgrading my bundle about a week ago.


I was told several times that it would not result in a new 2-year contract (ie. No Annual Contract) and even re-asked a few times to be 100% sure before agreeing to upgrade my service bundle and getting off the phone with the person.


Logged into my account just now and see that it says I'm on contract until 11/2016...

 

Tried contacting live chat which is not available at this time.

 

Need assistance.

 

Thanks.

2 REPLIES 2
LawrenceC
Moderator Moderator
Moderator
Posts: 10,647
Registered: ‎03-18-2013

Re: Contract Renewed for 2 Years - Was Told Multiple Times It Would Not Over the Phone

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(677 Views)

Hi iDShaDoW703,

 

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit Contact Us, or our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.  You will need to contact billing during normal busines hours.

iDShaDoW703
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎08-25-2012

Re: Contract Renewed for 2 Years - Was Told Multiple Times It Would Not Over the Phone

Message 3 of 3
(646 Views)

Just spoke with Live Chat.

 

They told me that my bundle is $x amount and without a contract would be a higher amount.

 

I informed them that I had asked the person on the phone several times and confirmed one last time that there'd be no new 2-year contract before confirming that I'd like to order the new bundle.

 

Live Chat then said that they'd have to investigate further and would have a specialist call back in 24 to 48 hours.

 

I would hope they'd honor what they say but I get the feeling they'll try to change the terms on me which is highly disappointing.

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