My contract was renewed back in December without my authorization. It was obvious to me because my bill went from around $190/month to about $260/month. I had a significant incentive that was supposed to continue through February of this year -- the unauthorized renewal of the contract negated the incentive and Verizon was simply unable to correct the mistake. Since December I have been on the phone with Verizon several times. I was asked and answered the same questions way too many times. I finally was in touch with someone via email and he was able to help me in January and February but he neglected to return my last two emails. I did just finally get my March bill resolved after another lengthy phone call. The idea that contracts are being renewed without approval is very questionable. If compensation is tied to renewals, it's especially questionable.
Hi crisnmac,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.
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