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Copy of Recorded Call?

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Nickel Contributor
Nickel Contributor
Posts: 37
Registered: ‎04-11-2012

Copy of Recorded Call?

Message 1 of 4
(883 Views)

Has anyone asked verizon to provide the copy of the phonecall where certain things were agreed to?

 

As usual, what was agreed on the phone is not the reality.


FL law states they must have recorded the call, and I want a copy to prove what was agreed to.

 

Has anyone made such a request? How did you make the request?

 

**Chat sessions online achieve nothing because they are simply sales people and cannot do much of anything that isn't selling. and I am tired of waiting on hold on the 800-837-4966 number....**

3 REPLIES 3
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Contributor
Contributor
Posts: 4
Registered: ‎03-21-2013

Re: Copy of Recorded Call?

Message 2 of 4
(845 Views)

THEY WONT GIVE YOU ANY.. I HAVE EMAILS STATING PRICE AGREEMENT AND THEY STILL DO NOT HONOR IT!!

WORST NIGHTMARE EVER!!

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Nickel Contributor
Nickel Contributor
Posts: 37
Registered: ‎04-11-2012

Re: Copy of Recorded Call?

Message 3 of 4
(818 Views)

I am not surprised, however it's the law...I'll have t try good ol' snail mail. Only that, and calling to cancel seems to get anyone's attention at VZ ;-/

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Copy of Recorded Call?

Message 4 of 4
(808 Views)

Unfortunately you can only get it if you are a victim of identity fraud and the call was a part of the fruadulent activity, or in the discovery of a lawsuit.  

 

either way you can't call and get a recording. 

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