Have had a problem trying to get a e-payment posted but no one in cust service can do. They see the account but fail to understand why there is a balance due in one place but a credit for the same amount in another place and have been placed in collection status and credit report is now down graded.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.