I have been a Verizon customer for more the 12 years and a wireless customer for almost 20 years. I made a change to my home service (got rid of home phone and tv services.) This prompted Verizon to close that account and create a new one for internet only. I wasn't aware of this until I received a collection notice in the mail for the old account. Despite having current service and continuing to manage my account through myverizon online, the old account was sent to collections. I was told that it's my fault that I was unaware of the bill that could no longer be assessed through myverizon. Despite sales and service verifying that I no longer had access to the old account through myverizon and paying the bill in full upon learning it was owed, the credit department refuses to remove this derogatory mark from my credit report. It seems employees must receive some incentive to tarnish customer's credit because with active service, this makes no sense. Certainly does not inspire me to keep these services any longer.
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.
I spoke with an agent named Stehanie in the Recovery dept. I received the worst customer service ever. Fortunately, I had a representative on the line from Sales and Service who witnessed the terrible attitude and behavior of the representative and documented it. I want to know how to file a formal complaint with the Recovery Dept as that representative refused to give me the name of the supervisor who oversees their team.