Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Credits fo POOR Service and service outage

Reply
cansomeonehelp
Contributor
Contributor
Posts: 2
Registered: ‎09-07-2013

Credits fo POOR Service and service outage

Message 1 of 4
(923 Views)

Lost my service (phone, TV, Internet) and stayed home from work for two days and no one from Verizon showed up despite multiple phone calls asking for an update.  Four days later, someone finally came out and fixed the problem.

 

Verizon should provide credits for this type of situation.  Not only did I lose my service for three and a half days, I also lost two days of work.  Seriously considering going to Dish or Comcast just on principal...

3 REPLIES 3
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Credits fo POOR Service and service outage

Message 2 of 4
(872 Views)

Have you asked for credits?

I thought in the past they would credit for anything over 24hours.

Never hurts to ask.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Credits fo POOR Service and service outage

Message 3 of 4
(827 Views)

Hello cansomeonehelp

 

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,199
Registered: ‎04-10-2013

Re: Credits fo POOR Service and service outage

Message 4 of 4
(739 Views)

cansomeonehelp,

 

We closed your private support case due to no response. Make a new post anytime you need help.

 

- Jose_VZ

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.