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Credits fo POOR Service and service outage

Posts: 2
Registered: ‎09-07-2013

Credits fo POOR Service and service outage

Message 1 of 4

Lost my service (phone, TV, Internet) and stayed home from work for two days and no one from Verizon showed up despite multiple phone calls asking for an update.  Four days later, someone finally came out and fixed the problem.


Verizon should provide credits for this type of situation.  Not only did I lose my service for three and a half days, I also lost two days of work.  Seriously considering going to Dish or Comcast just on principal...

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Credits fo POOR Service and service outage

Message 2 of 4

Have you asked for credits?

I thought in the past they would credit for anything over 24hours.

Never hurts to ask.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Credits fo POOR Service and service outage

Message 3 of 4

Hello cansomeonehelp


Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Posts: 3,199
Registered: ‎04-10-2013

Re: Credits fo POOR Service and service outage

Message 4 of 4



We closed your private support case due to no response. Make a new post anytime you need help.


- Jose_VZ

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