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Customer Service Email or Mailing Address Needed!

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Contributor
Contributor
Posts: 1
Registered: ‎07-30-2018

Customer Service Email or Mailing Address Needed!

Message 1 of 7
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Is there a customer service email or address?  i can't locate one on the website.  I have had a problem with my account for a year now.  Have spent countless hours on the phone.  I want to have some written communication but I can't locate an address or email.  I can't speak to one more agent.  Help!!

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Gold Contributor VII
Gold Contributor VII
Posts: 5,034
Registered: ‎10-18-2016

Re: Customer Service Email or Mailing Address Needed!

Message 2 of 7
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@furrynana wrote:

Is there a customer service email or address?  i can't locate one on the website.  I have had a problem with my account for a year now.  Have spent countless hours on the phone.  I want to have some written communication but I can't locate an address or email.  I can't speak to one more agent.  Help!!


Try here, they are real Verizon employees and have great service.

https://www.dslreports.com/forum/vzdirect

 

Or if you want to get in touch with the Corporate executives 

 

https://www.verizon.com/about/our-company/executive-bios

 

 

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Contributor
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Posts: 1
Registered: ‎09-02-2018

Re: Customer Service Email or Mailing Address Needed!

Message 3 of 7
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Furrynana, I agree with you completely. I have been a Verizon Fios customer for 3 days and I'm ready to give them zero stars for customer service.

They have made it impossible, as you say, to contact a live person. The recording on their Help line states there is a 1 hour and 19 minute wait to speak with an agent. The executive webpage was totally useless.

All I want is a booklet that should have been given to me at the time of the installation describing the digital voice features for my phone. It's a fantastic product. But I need and want the hard copy of the instructions that cover the dozens of options and configurations for their phone service. I have the PDF of the manual on my desktop; but I would like the manual so I can write notes and passwords in the margins.

Verizon, if you're reading this can you help?

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Gold Contributor VII
Gold Contributor VII
Posts: 5,034
Registered: ‎10-18-2016

Re: Customer Service Email or Mailing Address Needed!

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https://www.verizon.com/cs/groups/public/documents/adacct/fios_digital_voice_user_guide.pdf

 

This is a customer helping customer forum, Verizon may stop in occasionally.

the manual was easily found via a google search. 

 

A hard copy is just as easy as printing it out from the online pdf which is 45 pages but if your printer has two sided printing it’s 23 pages. 

 

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Contributor
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Posts: 2
Registered: ‎06-15-2019

Re: Customer Service Email or Mailing Address Needed!

Message 5 of 7
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No EMAIL???? I WAS LIED TO ABOUT MY PLAN. PROMISED VIA CHAT (RECORDED AND SAVED) THAT MY PLAN WAS GOING TO BE PREFERRED. RAHUL (CHAT AGENT) LIED!!!

 

NO SUPPORT

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Moderator Moderator
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Posts: 1,893
Registered: ‎07-06-2016

Re: Customer Service Email or Mailing Address Needed!

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(608 Views)

Hello Radar74,

To talk to a Verizon representative, you should contact customer service directly though one of the methods available on our Support page.

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Moderator Moderator
Moderator
Posts: 1,893
Registered: ‎07-06-2016

Re: Customer Service Email or Mailing Address Needed!

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In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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