Mr. McAdam,
I wanted to share my experience with you as I think some of your customer service representatives need more training. This happened today between 14:00 EST and 14:30 EST. My goal was to change my home phone number or get rid of the home phone service altogether.
Leslie via chat informed me it costs $22 to change my phone number, but if I cancelled my phone service I would actually SAVE $30 per month as I'm currently not getting a discount on my phone service. She gave me the number to call to make these changes on my account (844-837-2262).
I then spoke with Nancy on the phone. She informed me that the information supplied by Leslie was not correct and that I would pay more money if I changed my services. Her only defense was to say that "what Leslie told you was incorrect". I told her that this situation seemed awful similar to bait & switch used in the retail world. She made it clear that she couldn't help me so I requested a supervisor.
Off to chat with Kimberly {edited for privacy}. She was unbelievably rude and sarcastic. I have never, ever in my 48 years of life been treated so rudely by a "customer service" representative. I must say that I had to fight to keep from cursing at her. She's a huge ball of negative energy.
My point; I don't want home phone service anymore. I refuse to pay $22 to have the number changed when I don't want the service at all. I made it clear when I signed up that I didn't want a home phone. I was going to use the $30 monthly savings to add channels to my current line-up. Ms. Kimberly {edited for privacy} is a rotten excuse for a human being.
