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Customer Service - On hold for over 2 hours before any live person answered

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JustBeingMe2
Contributor
Contributor
Posts: 1
Registered: ‎09-30-2012

Customer Service - On hold for over 2 hours before any live person answered

Message 1 of 7
(1,632 Views)

I have NEVER had such HORRIBLE service than with Verizon.  For the amount of money we spend each month (billed one month in advance), it's horrendous!  I asked for a specific department (Fios Elite Customer Service or Disconnect Department) and I get technical support.  Don't these representatives listen to what you want.  I never had this problem with Cablevision. 

6 REPLIES 6
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Customer Service - On hold for over 2 hours before any live person answered

Message 2 of 7
(1,585 Views)

Sorry to hear about the problems with being on hold. If you ever do need assistance don't forget you can also post on the forums for our assistance.

Anthony_VZ

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Munchie
Contributor
Contributor
Posts: 1
Registered: ‎01-04-2013

Re: Customer Service - On hold for over 2 hours before any live person answered

Message 3 of 7
(1,372 Views)

Verizon is the worst by far. I thought Comcast has the worst customer service but at least you get to talk to a live person vs being on hold for hours. I was going to transfer my service when I move to Verizon but now I am debating on another service

hartmge
Contributor
Contributor
Posts: 2
Registered: ‎06-01-2013

Re: Customer Service - On hold for over 2 hours before any live person answered

Message 4 of 7
(1,242 Views)

Called Verizon phone number Disconnected after 1 hr wait, then after 90 mins, no answer, hung up!

 

Argggggggggggggg!

armond_in_nj
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: On hold for over 2 hours - Please Describe Your Issue

Message 5 of 7
(1,239 Views)

@hartmge wrote:

Called Verizon phone number Disconnected after 1 hr wait, then after 90 mins, no answer, hung up!

 

Argggggggggggggg!



Can't help you with phone hang-ups or long wait times, but if you describe in some detail exactly what technical issues you are having with your services, perhaps some of the volunteers who post here can be of assistance (and often on the first ring).  Good luck.

dvine
Contributor
Contributor
Posts: 1
Registered: ‎06-03-2013

Re: Customer Service - On hold for over 2 hours before any live person answered

Message 6 of 7
(1,177 Views)

i kept calling vz and it said noone was available to answer my call and said the call would be disconnected.. wth

somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Customer Service - On hold for over 2 hours before any live person answered

Message 7 of 7
(1,175 Views)

@dvine wrote:

i kept calling vz and it said noone was available to answer my call and said the call would be disconnected.. wth


Were you trying to contact a Billing group outside of normal business hours?

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