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Customer Service may have just lost a customer

Posts: 1
Registered: ‎12-30-2012

Customer Service may have just lost a customer

Message 1 of 2

I have had Verizon for the past two years. Last January, I decided to switch over to online billing and have had nothing but problems since. Multiple times it would look like my payment went through and it wouldn't, when I called about it Customer Service told me my bank returned the payment, which never happened, my account was switched over to CASH ONLY even though I never bounced a check. I asked for paper billing, so I could track my payments and have proof, and when I sent in my first check it told me I couldn't pay by check because I was a CASH ONLY customer. When I called and had that removed, I was told my only option, to not have my service shut off, was to pay online.  I paid online and it didn't go through and here we are again with my account saying I am CASH ONLY.  


I called to ask why I keep having problems with paying online, whenthey are forcing me to pay online to keep my service and they couldn't tell me why. I also asked to have my account reviewed to see if I could be saving money each month.  Three offers were made all of which would increase my monthly amount. Finally, the customer service agent, found a promotion going on where I could save 10 dollars a month. I decided to sign up for it.  My first bill came in and it was 25 dollars more than normal. I called to find out why and to ask to be put back on the plan I was on and was disconnected,  not once, not twice but four times! I went online to see if I could do it online and the system kept looping and telling me the page couldn't be found.After two and a half hours of my time, trying to restore the plan I had, I gave up. Then I took another one of my days off and called Verizon again, this time I couldn't get past the automated line, as it was connecting me it would become a busy signal! I gave up! 


So I can't pay online, can't get help online, can't get help over the phone, Frankly I am done trying! I want to find out when my contract is over and switch because although I love the FIOS and the cable, I can't continue to have a company that is unreachable and unhelpful!!!!! 


HELP! Frustrated Verizon Customer!

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Customer Service may have just lost a customer

Message 2 of 2


Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.


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