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Customer Service

Posts: 1
Registered: ‎03-09-2011

Customer Service

Message 1 of 6

  Do you really review these and are they "recorded"?  I want to complain about one of your so-called customer "service" reps.

I called because I could not view or print my bill.  I have automatic payment so I do not get a monthly statement.  Your web site stated that "Your billing information is not available"  and "We are unable to process your request at this time.  Please try again later."

  When I spoke to this women she said that I needed to contact the "E-center".  I said that my options were a long list, but one of them was billing (since I couldn't get my bill, you would think it was "billing").


  Long story short, she hung up on me.  What great customer service.  This rep needs to work on her people skills or find a job that suits her personality (Maytag repairperson?).


  I wanted the bill since Comcast was in my neighborhood and made an offer.  I don't know if it's better or cheaper, but when they return today, I will ask if their service reps hang up on customers.


Review recordings from my acct. on 4/9 at 1345-1415 hrs.

Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 307
Registered: ‎12-15-2010

Re: Customer Service

Message 2 of 6

Sorry to hear about your support issues...were you able to get this problem resolved?

Here are links with all means to contact Verizon: (The Chat link will load after the page is fully loaded.)

If you have already tried this avenue and were unable to get your problem resolved, please let me know and I'll get someone to help you.

Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎03-20-2011

Re: Customer Service

Message 3 of 6

WHen I signed up I made it very clear I wanted paper bills.  Oh yes yes, said the rep.  Never got one.  Can't view bill details on-line but for about $4.50 I can get a "paper copy."  And that's only 1% of my nightmare story.


Attorney General time.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 83
Registered: ‎12-30-2010

Re: Customer Service

Message 4 of 6

Flea - I sent you a message about your post.  Please get back to me when you have the chance.  I look forward to speaking with you.


Thanks --

Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Posts: 2
Registered: ‎03-30-2011

Re: Customer Service

Message 5 of 6

The customer reps at Verizon (not the wireless side) are the worst in the history of telecom. You can be guaranteed that they won't call back when they say they will. Also any ordered placed or upgraded is almost guaranteed of being wrong. Install dates don't happen when promised. When my installation took place it worked for less then 24 hours. Forget about getting anyone on the phone to help. After numerous attempts and begging, they sent someone out but billed me for no FIOS TV service. The service at night I was told is usually by a 3rd party vendor out Arizona. The rudest bunch one could ask for. I was told that I am far from the many who experience issues such as this.


The best thing I have done is joining Verizon Wireless decades ago. The worst mistake was thinking the other side was remotely close.


Don't Make any changes to your account and pray your service doesn't go down.


Still waiting for a confirmation to changes that were promised to arrive by Verizon but never made. Numerous phone calls on wrong billing issues that were eventually straightened out after over a dozen calls. One bill is no bill. Fortunately they won't charge you late fees or interest for their continued mishaps.


I will be moving shortly and will be discontinuing my service on the FIOS side. I can't wait to get rid of Verizon for they have been my 2nd job and unfortunately I don't get paid for it..


This is the first forum I have ever made a complaint on. I can tell you that it takes a lot for me to get to this point. The service is that BAD!!!!!!!!!!


Here are just some of my experiences.


1. Billed for FIOS TV service not installed properly and not usable. Close to 10 days.

2. MY credit card information was entered  wrong by a rep at one bill. Ended up with a bill over 300 dollars but was not penalized for their mistake. This took over 6 calls with the reps blaming the wireless side. Come to find out that they had nothing to do with it.

3. 3 wrong orders with either no confirmation or a wrong confirmation. I caught these in most cases in less then 24 hours. The packages that were quoted by the reps were not even close to what I got. The excuse was that the old packages were not "Grandfathered or that the  reps were new. I figure this cost me about 10 bucks and at least 10 hours of time.


The above have taken over 30 hours of my time and I just signed up last November.





Posts: 1
Registered: ‎08-16-2011

Re: Customer Service-Your billing information is not available

Message 6 of 6

Hi Karl,


I am experiencing the same problem that this user has: "Your billing information is not available".  I've contacted customer support and have received replies from them without any resolution; trouble tickets have been opened and they were suppose to get back to me within 48 hours and I haven't heard from them.


I desperately need a copy of my bill by 8/22/11 and time is ticking down. Verizon has consolidated all our user id's and now none of them work to access our account's and I'm not the only person having this problem.


Please help me.




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