I am very dissastisfied with the costomer service aspect of Verizon. The wait time for phone assistance is usually 45-50 minutes, only to be disconnected when transferred, my emails are unanswered and if one can imagine, the costumer service with the "chat now" was short in providing resolutions needed. Yes, I have tried to contact thru the "contact us" which I am promptly provided with an auto email stating my message has been received. As a last resort in trying to inform Verizon of their lacking in customer assistance, I am reaching out by posting here. Although I do enjoy my bundle of land line, FiosTV & Internet (Which is why I stay with Verizon) I dread at the thought that I must contact costumer service for further assistance.
I agree. For what I pay for this a month I would expect better CS. This whole interface stinks. It's too complicated to try to find who/what/when/where. I've been into computers for over 20 years and this is the absolute worst.