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Customer Service

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pamelajleon
Contributor
Contributor
Posts: 1
Registered: ‎07-16-2012

Customer Service

Message 1 of 3
(754 Views)

I am very dissastisfied with the costomer service aspect of Verizon. The wait time for phone assistance is usually 45-50 minutes, only to be disconnected when transferred, my emails are unanswered and  if one can imagine, the costumer service with the "chat now" was short in providing resolutions needed. Yes, I have tried to contact thru the "contact us"  which I am  promptly provided  with an auto email stating my message has been received. As a last resort in trying to inform Verizon of their lacking in customer assistance, I am reaching out by posting here. Although I do enjoy my bundle of land line, FiosTV & Internet (Which is why I stay with Verizon) I dread at the thought that I must contact costumer service for further assistance.

2 REPLIES 2
smoke189
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎12-16-2011

Re: Customer Service

Message 2 of 3
(750 Views)

I agree. For what I pay for this a month I would expect better CS. This whole interface stinks. It's too complicated to try to find who/what/when/where. I've been into computers for over 20 years and this is the absolute worst.

Scoopmeup
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎06-28-2012

Re: Customer Service

Message 3 of 3
(683 Views)

I agree!  The shortest wait time for me has been about 20 minutes. 

 

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