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Customer Service

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Contributor
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Posts: 1
Registered: ‎02-06-2018

Customer Service

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I was on hold with Verizon Customer Service for 31 minutes before an agent answered my call. He hung up on me and, of course, when I called right back the office was closed. This has happened to me before with Verizon. Why answer the call if one does not want to assist???? It was only a billing question. My bill seems to have risen and I wanted to know why. Nice waste of a half- hour. I was looking for an email contact for Verizon, and there does not appear to be one

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Registered: ‎07-06-2016

Re: Customer Service

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This issue has been escalated to a Verizon agent.
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