×

Switch Account

Customer service nonexistent

Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎11-29-2014

Customer service nonexistent

Message 1 of 2
(381 Views)

 So, today I decide to upgrade one of my FiOS TV boxes. I go to the Fio store and lo and behold you can't do it without calling customer service. So I call customer service it says it's an hour wait time and I'll call me back. Guess what three hours later you finally call back. That individuals unable to upgrade my cable box. So I get transferred to another person who is on able to do it. Finally six hours later we've got the upgraded cable box coming to my house!! Your service sucks 

1 REPLY 1
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Customer service nonexistent

Message 2 of 2
(349 Views)

These forums are peer to peer.

 

For what its worth, yesterday customer service was overwhelmed because most people's Email had failed and they were calling in.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.