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Well it seems that because Verizon DSL Service is so bad in my are of 23168 that if a tech comes out and hands you a new DSL Modem and watches you install it that you have to pay 91.00 dollars because he watched you install it. This is very bad business very bad to the next level. And by the way didn't the government bust up Maw Bell when they got to big for themselves I wonder when they will force Verizon to bust up their company. Well I'm sure it wont be soon enough.