I'm trying to change my billing method for my dsl, but can't seem to access it. It gives me only my wireless/home phone bundle bill. I just spent an hour and a half with online chat (one representative and two supervisors) who could not help me. I searched the forums and found others having this problem, but can't seem to find an answer. Can anyone help? Thanks.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
I have been having the same problem for the last six months. It seems nobody in Verizon knows what to do about it. On top of that they had the audacity to inform me that my billing charges would be increased starting this month. Very poor performance from Verizon.
Start a new topic or ask questions in the open forum.
