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Didn't get the prepaid Visa card.

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Contributor
Posts: 1
Registered: ‎11-08-2013

Didn't get the prepaid Visa card.

Message 1 of 2 (312 Views)

Our original Verizon Triple Play contract went up for renewal around the start of October. We'd received a letter from Verizon stating to call, and that with renewal/upgrade we would receive a prepaid Visa card ($125, I believe).

 

We placed a call to renew, also upgrading a couple of our services in the process. We're now into November and haven't heard anything about the Visa card.

 

I was curious to know if anyone else has had such an issue. If so, what's the best way to go about working toward a resolution?

1 REPLY
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Didn't get the prepaid Visa card.

Message 2 of 2 (304 Views)

You need to contact Verizon directly. Depending on the promotion, it can be up to 60 days before you receive the card.

 

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