Disconnect
EsqBill
Newbie

When I originated my service I was to be disconnected from Time Warner.  The installer said that they (verizon) would notify Time warner to stop my service.  They must not have because Time Warner is trying to collect for 3 months of service and have even sent it to a collection agency.  What was suppose to me easy has now become a major pain.

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Re: Disconnect
ElizabethS
Moderator Emeritus

Have you contacted Verizon directly to ask about this?

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Re: Disconnect
EsqBill
Newbie

NO

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Re: Disconnect
ElizabethS
Moderator Emeritus

That would be your best course right now.

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Re: Disconnect
Telcoguru
Master - Level 1

Verizon can not cancel your service with another provider. You the customer must do that.

Re: Disconnect
EsqBill
Newbie

The vary last question I asked the installer was if I should disconnect the TWC service and his reply was "No", verizon would take care of that. 

{edited for privacy}

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Re: Disconnect
daveman1964
Enthusiast - Level 1

Might have gotten confused if you where porting a LL over to Verizon then yes the LL would be cancelled from the other provider. But you would still be liable for calling and cancelling all serices.

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