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Disconnect

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Contributor
Contributor
Posts: 3
Registered: ‎05-13-2014

Disconnect

Message 1 of 7
(1,356 Views)

When I originated my service I was to be disconnected from Time Warner.  The installer said that they (verizon) would notify Time warner to stop my service.  They must not have because Time Warner is trying to collect for 3 months of service and have even sent it to a collection agency.  What was suppose to me easy has now become a major pain.

6 REPLIES 6
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Disconnect

Message 2 of 7
(1,351 Views)

Have you contacted Verizon directly to ask about this?

Contributor
Contributor
Posts: 3
Registered: ‎05-13-2014

Re: Disconnect

Message 3 of 7
(1,349 Views)

NO

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Disconnect

Message 4 of 7
(1,346 Views)

That would be your best course right now.

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Disconnect

Message 5 of 7
(1,341 Views)

Verizon can not cancel your service with another provider. You the customer must do that.

Contributor
Contributor
Posts: 3
Registered: ‎05-13-2014

Re: Disconnect

Message 6 of 7
(1,332 Views)

The vary last question I asked the installer was if I should disconnect the TWC service and his reply was "No", verizon would take care of that. 

 

{edited for privacy}

Contributor
Contributor
Posts: 8
Registered: ‎05-07-2014

Re: Disconnect

Message 7 of 7
(1,301 Views)

Might have gotten confused if you where porting a LL over to Verizon then yes the LL would be cancelled from the other provider. But you would still be liable for calling and cancelling all serices.

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