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Disconnect

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EsqBill
Contributor
Contributor
Posts: 3
Registered: ‎05-13-2014

Disconnect

‎05-13-2014 02:16 PM

Message 1 of 7
(1,343 Views)

When I originated my service I was to be disconnected from Time Warner.  The installer said that they (verizon) would notify Time warner to stop my service.  They must not have because Time Warner is trying to collect for 3 months of service and have even sent it to a collection agency.  What was suppose to me easy has now become a major pain.

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6 REPLIES 6
ElizabethS
Moderator Emeritus Moderator Emeritus
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Posts: 6,227
Registered: ‎04-29-2009

Re: Disconnect

‎05-13-2014 02:23 PM

Message 2 of 7
(1,338 Views)

Have you contacted Verizon directly to ask about this?

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EsqBill
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Posts: 3
Registered: ‎05-13-2014

Re: Disconnect

‎05-13-2014 02:30 PM

Message 3 of 7
(1,336 Views)

NO

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ElizabethS
Moderator Emeritus Moderator Emeritus
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Posts: 6,227
Registered: ‎04-29-2009

Re: Disconnect

‎05-13-2014 02:45 PM

Message 4 of 7
(1,333 Views)

That would be your best course right now.

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Telcoguru
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Posts: 1,796
Registered: ‎08-06-2008

Re: Disconnect

‎05-13-2014 05:07 PM

Message 5 of 7
(1,328 Views)

Verizon can not cancel your service with another provider. You the customer must do that.

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EsqBill
Contributor
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Posts: 3
Registered: ‎05-13-2014

Re: Disconnect

‎05-13-2014 07:09 PM - last edited on ‎05-13-2014 08:07 PM by Moderator Moderator

Message 6 of 7
(1,319 Views)

The vary last question I asked the installer was if I should disconnect the TWC service and his reply was "No", verizon would take care of that. 

 

{edited for privacy}

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daveman1964
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Posts: 8
Registered: ‎05-07-2014

Re: Disconnect

‎05-14-2014 03:00 PM

Message 7 of 7
(1,288 Views)

Might have gotten confused if you where porting a LL over to Verizon then yes the LL would be cancelled from the other provider. But you would still be liable for calling and cancelling all serices.

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