×

Switch Account

Disconnected Service

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎04-26-2018

Disconnected Service

Message 1 of 3
(751 Views)

Has anyone else been given the run around and no resoluation when disconnecting service?

 

I recently moved to an area that Verizon didn't service (provided a copy of my new lease).  

 

And yet I'm now being billed for internet for dates that I didn't have service.  I spoke with one rep and recieved a confirmation number and date of resoluation and nothing ever happened.   I have provided the confirmation number for the date of cancellation, as well as the Issue number for when it said it was resolved and still nothing.  

 

I have been left on hold for 45 minutes at a time when I tried to call for a 4th attempt to fix this and when I email I get no response.

 

I'm at my wits end and am so disappointed since I was a loyal customer for 3 years and only left Verizon because they didn't service my new town.

 

Is this common?

2 REPLIES 2
Highlighted
Moderator Moderator
Moderator
Posts: 2,160
Registered: ‎03-10-2011

Re: Disconnected Service

Message 2 of 3
(742 Views)

This issue has been escalated to a Verizon agent.

Highlighted
Employee Employee
Employee
Posts: 3,192
Registered: ‎04-10-2013

Re: Disconnected Service

Message 3 of 3
(739 Views)

We are sorry you have to go through this.  We will private message you shortly. 

 

~Adrienne

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.