07-11-2014 01:32 PM
First - let me state the the FIOS service is fantastic. However, not perfect.
Tried to order Quantum upgrade using TV remote. Got all the way through - then bang - error. However, this did not stop the system from generating an order number, a UPS tracking number( nothing acutally shipped), and an email telling me of the order number, and giving me 30 days to return the old equipment.
I then went on line to check order status. Got another error message - Order not found. Had to call support to try to get issue resolved. Had to have order cancelled, and recreated by support.
07-11-2014 02:30 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
08-03-2014 01:06 PM
Due to multiple failed attempts to reach you we will be closing this private support case.
If you need further assistance with Verizon service feel free to send us another post.