I contacted customer service recently if they could change the router I have since it was the older model. The router was part of promotion, but was the older version. I was told the only way to switch the router, was to cancel the account and create a new one since it was the same price I would be paying every month. I look at my bill and now I see for the old account, I was charged full price for only 6 days of service. I was never told I wouldn't receive a prorated amount back. I would have just made the new account start at the end of the month when the old account completed.
I called to ask about the double billing. The first person I spoke to was extremely nice and put me on the phone with a supervisor. The supervisor was extremely rude. He was very aggressive, argumentative, and also I believe prejudice. He made false accusations and assumptions without even listening to me. I have never been more angry speaking to a customer service representative.
He made accusations I was trying to game the system and said he wouldn't give out his name since he felt threated on social media.
I will be cancelling my service and contacting BBB and my credit card company to dispute the charges.
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