Double billing

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Contributor
Contributor
Posts: 1
Registered: ‎11-27-2017

Double billing

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I received today an email that my bill was past due. I made a new payment even though I thought it was paid already. When I checked, the payment made on the 24th was processing. Now I submitted a second payment unnecessarily thanks to your notification.

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Platinum Contributor I
Platinum Contributor I
Posts: 5,117
Registered: ‎10-18-2016

Re: Double billing

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@Loquie01 wrote:

I received today an email that my bill was past due. I made a new payment even though I thought it was paid already. When I checked, the payment made on the 24th was processing. Now I submitted a second payment unnecessarily thanks to your notification.


Call your bank or credit card issuer and do a charge back/ reversal the bank will see the double hit and will refund the second one.

credit card companies will give the amount back almost instantly. But a bank or credit union will take a little longer.

 

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