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Duplicate payments charged

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cjsreng
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Registered: ‎11-22-2017

Duplicate payments charged

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So, I found about 2 other posts within this month referring to a double charge on their accounts. And unfortunately now I am in the same group. I authorized a payment to my account on this date, November 22nd. However, I recieved a successful transaction email early this morning which I'm fine with. But around 6:18pm EST (conveniently, the financial dept. is closed at 6pm EST), I recieved another email stating a succesful charge. So why am I charged twice (showing in my Fios account and when a rep. looks at it, they see it too) and with the same confirmation number? Is it an accident that will be fixed? I check the records and one says checking (my authorization), and then one that states debit card but I don't have a card on file that I know of or see. It's a lot of money being charged here.

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LawrenceC
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Registered: ‎03-18-2013

Re: Duplicate payments charged

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Hi cjsreng,

 

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact Verizon Support at 1-800-VERIZON.  For billing issues, please call during normal business hours.

jonjones
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Posts: 5,322
Registered: ‎10-18-2016

Re: Duplicate payments charged

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@cjsreng wrote:

So, I found about 2 other posts within this month referring to a double charge on their accounts. And unfortunately now I am in the same group. I authorized a payment to my account on this date, November 22nd. However, I recieved a successful transaction email early this morning which I'm fine with. But around 6:18pm EST (conveniently, the financial dept. is closed at 6pm EST), I recieved another email stating a succesful charge. So why am I charged twice (showing in my Fios account and when a rep. looks at it, they see it too) and with the same confirmation number? Is it an accident that will be fixed? I check the records and one says checking (my authorization), and then one that states debit card but I don't have a card on file that I know of or see. It's a lot of money being charged here.


Call your bank and have them see if their are two debits. If there is have the bank remove the second payment. Sometimes if a customer uses a debit the vendor (Verizon) places a preauthorization on the account. You see two now but the second one drops off. Your bank and credit union can explain if this is what I thought it was.

they will cancel one of them.

 

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