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Early Terminate fee for moving to none verizon area?

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Contributor
Contributor
Posts: 3
Registered: ‎05-02-2014

Early Terminate fee for moving to none verizon area?

Message 1 of 4
(529 Views)

I was always been told by sales that early termination fee would be waived if I move to a state that does not serve by Verizon. However, when I call to disconnect my service, I was told they will still charge me the terminate fee even if I move to an area that's not served by Verizon? Why does the policy change?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Early Terminate fee for moving to none verizon area?

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(499 Views)

Its not specifically a policy but often they have waived the fee.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Early Terminate fee for moving to none verizon area?

Message 3 of 4
(471 Views)

It has not changed. The early termination fee only applies to the current address of your service. Once you leave the contract the fee applies. The sales person is incorrect. Sometimes they might choose to waive the fee.

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Contributor
Contributor
Posts: 3
Registered: ‎05-02-2014

Re: Early Terminate fee for moving to none verizon area?

Message 4 of 4
(446 Views)

Do you have any success having it waived? In previous account, the sale person told me they'll waive it. But when I try to disconnect as a move to a state not served by Verzion, they refused to waive and says they never has that expection.

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