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Early Termination Fee from an Online Order Error
DeeLard
Newbie
‎07-20-2018 03:36 PM

Anyone else hear this mess?  I had the website screw up on an online order.  The results of which caused me to get an Early Termination Fee.  A REAL PERSON can't fix the error so I have to eat 350 bucks.  anyone else have this problem?

My Supervisor Ms Robinson couldn't do a thing, which I find absolutely unacceptable.  I couldn't even escalate to above her.  I had online chats which I'm sure were recorded, but be cause she's a person she can't see when the website screws up. 

Fantastic service model.  

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Re: Early Termination Fee from an Online Order Error
kh-gary
Moderator Emeritus
‎07-20-2018 04:02 PM
Hi DeeLard,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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