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Easy Pay Doesn't Always Work

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Geo25
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎01-07-2011

Easy Pay Doesn't Always Work

Message 1 of 9
(2,074 Views)

I had been using Easy Pay to automatically pay my bills. It worked for several months and then stopped. My account still said I was enrolled. I was told to re-enroll which I did. Easy Pay worked the next month but the following month it did not work again. The representative again told me to re-enroll even though it said I was already enrolled in Easy Pay on my account but it was not showing on my billing account.

 

Is Easy Pay broken? Anyone else have this problem or know ow to fix it?

8 REPLIES 8
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Easy Pay Doesn't Always Work

Message 2 of 9
(1,974 Views)

Hi there Geo25

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

KSnow1973
Contributor
Contributor
Posts: 1
Registered: ‎11-15-2011

Re: Easy Pay Doesn't Always Work

Message 3 of 9
(1,902 Views)

When I cancelled my Verizon phone line last year and was left with only an Internet plan, I was told I had to enroll in Autopay because I did not have a phone plan with Verizon.  I have enrolled 5 times as of this morning in Autopay.  It will work for 1-2 months and then stop working and I receive a bill with late fees. I  then call and work my way through the automated system and hold for 10-30 minutes for a representative who then tells me I have to re-enroll in Autopay because it is not working (even though my online account shows I'm enrolled and shows my credit card #).  I've tried everything.  I've had Verizon for 15+ years and always paid my bill online ontime myself.  I have spent no less than 12 hours on the phone with Verizon in the last year because of this reoccuring issue.  Autopay is the absolute worst and Verizon should allow their internet-only customers to pay their bills online themselves because it is far easier than their terrible, unreliable Autopay system which never seems to work more than 2 months in a row.  I am now exploring other internet options because of this.  I refuse to spend another hour on the phone with Verizon only to have the Autopay stop working 2 months later. Verizon, you need to fix your billing issues with autopay or allow your customers to pay their bills themselves instead of forcing us into an Autopay system that doesn't work.  I was considering switching my cellular service from AT&T to Verizon, but no longer.  

 

If anyone at Verizon can help me and can fix this Autopay issue so it does not happen again, I would welcome it!  I have begged and pleaded with every rep and supervisor I have spoken with and no one can seem to assure me it won't happen again.  In fact the supervisor I just spoke with said that she would love to offer me that reassurance but she cannot given their reoccuring issues with Autopay and she couldn't allow me to not be enrolled in Autopay and pay my bill myself each month because that is Verizon's policy.  FANTASTIC!  

 

 

ornahp
Moderator Moderator
Moderator
Posts: 2,281
Registered: ‎03-10-2011

Re: Easy Pay Doesn't Always Work

Message 4 of 9
(1,896 Views)

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

 


@KSnow1973 wrote:

When I cancelled my Verizon phone line last year and was left with only an Internet plan, I was told I had to enroll in Autopay because I did not have a phone plan with Verizon.  I have enrolled 5 times as of this morning in Autopay.  It will work for 1-2 months and then stop working and I receive a bill with late fees. I  then call and work my way through the automated system and hold for 10-30 minutes for a representative who then tells me I have to re-enroll in Autopay because it is not working (even though my online account shows I'm enrolled and shows my credit card #).  I've tried everything.  I've had Verizon for 15+ years and always paid my bill online ontime myself.  I have spent no less than 12 hours on the phone with Verizon in the last year because of this reoccuring issue.  Autopay is the absolute worst and Verizon should allow their internet-only customers to pay their bills online themselves because it is far easier than their terrible, unreliable Autopay system which never seems to work more than 2 months in a row.  I am now exploring other internet options because of this.  I refuse to spend another hour on the phone with Verizon only to have the Autopay stop working 2 months later. Verizon, you need to fix your billing issues with autopay or allow your customers to pay their bills themselves instead of forcing us into an Autopay system that doesn't work.  I was considering switching my cellular service from AT&T to Verizon, but no longer.  

 

If anyone at Verizon can help me and can fix this Autopay issue so it does not happen again, I would welcome it!  I have begged and pleaded with every rep and supervisor I have spoken with and no one can seem to assure me it won't happen again.  In fact the supervisor I just spoke with said that she would love to offer me that reassurance but she cannot given their reoccuring issues with Autopay and she couldn't allow me to not be enrolled in Autopay and pay my bill myself each month because that is Verizon's policy.  FANTASTIC!  

 

 




nokuwah
Contributor
Contributor
Posts: 1
Registered: ‎01-15-2012

Re: Easy Pay Doesn't Always Work

Message 5 of 9
(1,761 Views)

I set up easy pay so i wouldn't have to worry about paying my bill on time. I received a message recently about paying a bill so i logged on and saw that they account balance has been accruing for the past 3 months! Now i am getting popup messages saying that service may be interrupted soon due to nonpayment even though my account shows that easy pay is setup. Looks like this is not an uncommon issue that definitely needs to be addressed and fixed by Verizon. It is an inconvenience when the customer has to pay for 3 months of service at once due to a system malfunction.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Easy Pay Doesn't Always Work

Message 6 of 9
(1,752 Views)

Hi nokuwah

 

An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

Jason777
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎01-18-2012

Re: Easy Pay Doesn't Always Work

Message 7 of 9
(1,736 Views)

Geo it looks like it's broken for some people. I think I'm just going to print out my bill that states "Payment Method: Easy Pay" and "DO NOT SEND PAYMENT" just so when my bill reaches $1000 I'll have some proof that it's on their end lol.

DNP8
Contributor
Contributor
Posts: 1
Registered: ‎05-25-2012

Re: Easy Pay Doesn't Always Work

Message 8 of 9
(1,535 Views)

I am having the same trouble. I enrolled in autopay and it worked fine and this month I received a bill notification e-mail with last month's amount included, and a late fee. I e-mailed customer support and was told that I have to enroll in autopay.


I sent them a screenshot showing that I'm already enrolled, and the only available link next to that payment account is "De-Enroll" under the "Autopay" column.

 

I don't think I should have to pay a late fee because their system doesn't work.

brennok76
Bronze Contributor I
Bronze Contributor I
Posts: 50
Registered: ‎07-14-2009

Re: Easy Pay Doesn't Always Work

Message 9 of 9
(1,503 Views)

I am having the same problem. I have had easy pay for years now and lately it seems every other month they forget to charge my card. Then they charge me a late fee. When I log into the My Verizon app, it still says do not make a payment enrolled in auto pay. 

 

Every time I call they never have a reason for it. It doesn't show payment declined either. They have re-enrolled me and once again a month later still not charged. 

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