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Email contact details for Verizon

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Contributor
Contributor
Posts: 1
Registered: ‎10-19-2017

Email contact details for Verizon

Message 1 of 2
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Do you guys know any email address that I reach verizon and clearly explain the issue with the billing. I keep on talking to the customer care representative and have to start from the beginning every time explaining the issue. Every time they say they have lodged the complain and will get back tme 48 hrs or some approximate time but one gets back to me. I just need to send them a detailed email explaining them the things wrongly handled in my bill and refer each reprsentative to the email so they already have a record rather than me spending hours to explain everything from scratch. 

 

IF verzion is seeing this please look at the complains lodged and the issues that I have raised and get someone responsible to talk to me. 

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Moderator Moderator
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Posts: 297
Registered: ‎02-13-2017

Re: Email contact details for Verizon

Message 2 of 2
(488 Views)

Hi DJ2,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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