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Entering Payment Method

Posts: 1
Registered: ‎03-27-2017

Entering Payment Method

Message 1 of 2

I'm a new customer and, like every other account I have, I manage my bills online. When my billing cycle was approaching, I tried to add my payment method (credit card), but it wouldn't go through. I tried several times on different browsers, but was forced to go into a store to pay.


After another week of trying to add my payment method online and getting the same error, I tried calling Verizon. No one was able to help even the E-Center or Tech. I've bounced back and forth from the departments and the only useful information I heard was that this may be a "profiling issue". Had anyone had an issue with adding a payment method similar to this one? How were you able to resolve it?


On a side note, you are unable to escalate an issue on your own and have to go through an agent (per E-Center rep). However, once you get on the phone with them, the E-Center says that's not something they do and Tech can only help with log in issues. 

Moderator Moderator
Posts: 10,938
Registered: ‎03-18-2013

Re: Entering Payment Method

Message 2 of 2

Hi ejooc,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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