I've returned my equipment a few weeks ago by UPS, and saw it was delivered to a location in Pennsylvania. I just recieved an email saying Verizon has not yet recieved the set top boxes(3). Is there a place where I can track this on the verizon site, becuase I accidentally lost the UPS tracking number? I did contact Verizon by phone to see if they recieved it but the guy told me I have to wait until July 27th in order for them to give me a update but I'm getting a little nervous and don't want to be charged $600.
@ghost940 wrote:I've returned my equipment a few weeks ago by UPS, and saw it was delivered to a location in Pennsylvania. I just recieved an email saying Verizon has not yet recieved the set top boxes(3). Is there a place where I can track this on the verizon site, becuase I accidentally lost the UPS tracking number? I did contact Verizon by phone to see if they recieved it but the guy told me I have to wait until July 27th in order for them to give me a update but I'm getting a little nervous and don't want to be charged $600.
There is no place to track it on Verizon's website. A lot of people get those emails even though they are returned. Since you lost the ups tracking number all you can do is hope they put it into the system as returned.
Hi ghost940,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
ghost940,
Thank you for allowing us the opportunity to assist you with this matter.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.
Thank you,
Anthony
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