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Equipment return and bill issues

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Contributor
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Posts: 1
Registered: ‎06-03-2015

Equipment return and bill issues

Message 1 of 2
(462 Views)

Hi,

 

I discontinued FIOS services on May 21. {edited for privacy}

 

FIOS Cancellation Order Date:May 21, 2015
Order Number:{edited for privacy}

 

Problem 1:

 

I was told by Version customer service representative to return all the quipments to the FIOS store  66 Main St, Yonkers, NY 10701. I did that on May 22. But yesterday I got an email which says "This email is to remind you that, to date, we have not received your Verizon FiOS equipment." Can you tell me why?

 

Problem 2:

 

I have been sent an email which only says the total amount due is $118.01. There is no detail. The email says I can view the bill online. When I tried to login with my user ID, I see error message "The information you entered does not match our files."

 

Can you please send me the detail bill by email  ?

 

{edited for privacy}

 

Also, can you tell me how I can pay the bill online if I am unable to login?

 

Please note I no longer live in US.

 

Thanks,

Faisal

 

 

 

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Posts: 10,125
Registered: ‎03-18-2013

Re: Equipment return and bill issues

Message 2 of 2
(450 Views)

Hi faisal,

 

This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.  You can contact them by phone or online chat through Contact Us.

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