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Equipment return and bill issues

Posts: 1
Registered: ‎06-03-2015

Equipment return and bill issues

Message 1 of 2



I discontinued FIOS services on May 21. {edited for privacy}


FIOS Cancellation Order Date:May 21, 2015
Order Number:{edited for privacy}


Problem 1:


I was told by Version customer service representative to return all the quipments to the FIOS store  66 Main St, Yonkers, NY 10701. I did that on May 22. But yesterday I got an email which says "This email is to remind you that, to date, we have not received your Verizon FiOS equipment." Can you tell me why?


Problem 2:


I have been sent an email which only says the total amount due is $118.01. There is no detail. The email says I can view the bill online. When I tried to login with my user ID, I see error message "The information you entered does not match our files."


Can you please send me the detail bill by email  ?


{edited for privacy}


Also, can you tell me how I can pay the bill online if I am unable to login?


Please note I no longer live in US.







Moderator Moderator
Posts: 10,910
Registered: ‎03-18-2013

Re: Equipment return and bill issues

Message 2 of 2

Hi faisal,


This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.  You can contact them by phone or online chat through Contact Us.

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