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Equipment return fraud!!

Posts: 2
Registered: ‎08-21-2014

Equipment return fraud!!

Message 1 of 2
I cancelled by fios internet, tv and phone. I revived a box and label to return the boxes. I packed the wireless router, 3 tv boxes, 3 remotes and all cables in the same box. USPS picked up at my door on Saturday 8/16/14. I received an email stating they only received the wireless router. This not possible as it was all in the same box! This happened yesterday. Someone better verify with the person receiving this in Camp Hill Pa and straighten it out. I better not be charged $350 for someone's incompetence I am waiting on an answer. This is total **bleep**.
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Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Equipment return fraud!!

Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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