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Error when adding cell or alt number in MyVerizon, site super slow, 2 customer requests

Error when adding cell or alt number in MyVerizon, site super slow, 2 customer requests

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Contributor julesagogo
Contributor
Posts: 6
Registered: ‎09-12-2012

Hi - I can't sign up for SMS notifications because I get error messages when trying to add my cell or alternate number in MyVerizon - Account Profile here:

https://www22.verizon.com/ForYourHome/MyAccount/Protected/Account/MyAccountProfile.aspx

 

When I add my Google number, I get this - "Please re-enter a working mobile phone number or enter "none" if you do not have a Mobile Telephone Number."

 

When I add my AT&T wireless number, I get "Unable to Update Number. Please try again!!!" (seriously, multiple exclamation points?)  Smiley Surprised

 

The site is also extremely slow - all other sites work fine, it just takes 10-15 seconds for pages to refresh @ verizon.com.

 

Customer requests

  • The security questions are...less than optimum.  Please allow me to write my own questions/answers.  My favorites change about as often as I have to sign in to this system.
  • Add a "notify me in case a payment is not made on time" option to the payment reminders options.  Mine are autopaid monthly by credit card so I don't have to look at the crazy amount I'm paying for...the service I have.  Actually, everything's paid automatically these days, even the credit card that pays you.

 

Thanks. Smiley Happy

 

Win XP Pro SP3 on Chrome (latest)

3 REPLIES 3
Contributor julesagogo
Contributor
Posts: 6
Registered: ‎09-12-2012
Message 2 of 4
(1,286 Views)

When I reopened the page, I was able to see the numbers I'd entered.  I still can't add a Google number, though.

Contributor Weaver_56
Contributor
Posts: 1
Registered: ‎10-28-2012

I've been trying to pay my bill and upgrade my service for weeks but the site keeps throwing me out or crashing.

 

You'd think those would be two functions the company would want to have working, wouldn't you?  It ain't me: when I get thrown out or it crashes, I have no trouble logging into other sites.    So, apparently, their internet service works, though the website definitely does not!

Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 3,149
Registered: ‎09-15-2009
Message 4 of 4
(1,109 Views)

Google Voice numbers are not registered as mobile numbers. I've run into that issue a couple of times with other services requiring a mobile number.

 

Not sure why...

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