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Error when signing in to My Verizon

Error when signing in to My Verizon

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Contributor Finster65
Contributor
Posts: 1
Registered: ‎06-04-2016
Message 1 of 2
(562 Views)

I have been trying to sign in to My Verizon for the past 4 days to pay my bill and keep getting the following message:

 
We are unable to process your request at this time.
Please try again later. We apologize for any inconvenience.
 
I have tried on different computers and using different browsers and they all give me the same message.
 
Today I find a link that lets you make a bill payment without logging in that uses your account number and zip code.  I go through that process and it pulls up the correct amount due for my account and it says it will email a confirmation to the email address on my account.  So when I do the final submit I get an error box saying invalid email id.  So I still have no idea if my payment was accepted or not.  Of course I still have not received any email.  Now I have to watch my bank account to see if the payment gets processed. I have never had any problems like this before.
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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 2
(555 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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