Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Excessive! Returned Payment Fee of $30

Reply
Jennaviva
Contributor
Contributor
Posts: 2
Registered: ‎05-28-2020

Excessive! Returned Payment Fee of $30

Message 1 of 4
(1,409 Views)

I have contacted Verizon FiOS two times in regards to this issue. I am being charged a $30 returned payment fee even though I process the payment immediately after receiving the notification. Representative stated my bank should give me a refund, however, there is no fee from my bank, the fee is from Verizon and is listed on my next bill. How do I remove/void this fee before my next bill. It seems excessive and more so under this circumstances when most ISP's are voiding these types of fees easily. 

 

 

 

3 REPLIES 3
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Excessive! Returned Payment Fee of $30

Message 2 of 4
(1,399 Views)

If you received notices via text or emails and you state you pay right away, you can not get a returned payment fee from Verizon since it’s not saying a late fee but a RETURNED PAYMENT FEE which means not enough money at the time you paid it.

 

make sure money is in your account prior to making the payment and insure the money stays in the account. The other way is to pay by credit card or cash at a verizon location.

Jennaviva
Contributor
Contributor
Posts: 2
Registered: ‎05-28-2020

Re: Excessive! Returned Payment Fee of $30

Message 3 of 4
(1,381 Views)

This isn't about me not having enough funds, I know I did not have enough funds. I am in a difficult situation and asked Verizon for an exception, the fact that they said my bank should return the fee is ridiculous, their next bill is $30 more because of this FEE. I've been paying my bill on time for months, and once again, asked it to be void only to be told this NOT SOMETHING VERIZON CAN DO! Void a fee on your own bill? Seriously? All other utility companies are making exceptions during this pandemic, give us a break. 

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Excessive! Returned Payment Fee of $30

Message 4 of 4
(997 Views)

Those grace periods for COVID have since expired.

you state you knew you did not have the funds. It then is a legitimate fee that is being charged by Verizon.

 

as you said it’s not the banks fault. So they are not going to refund those charges since Verizon was/is justified in charging you.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title