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Existing Services Billing

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Contributor
Contributor
Posts: 2
Registered: ‎05-21-2015

Existing Services Billing

Message 1 of 3
(489 Views)

I am attempting to find out why my account indicates a different price for my Triple Play than what I am being charged. I'm only referring to the amount that Verizon charges and not the television service portion.  I've tried going through numerous CSRs with no answer and have sent emails as well.  Please help me if you can.

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Employee Employee
Employee
Posts: 3,192
Registered: ‎04-10-2013

Re: Existing Services Billing

Message 2 of 3
(433 Views)

 

Hello ian5799,

 

Thanks for taking the time to reach out via the community. Are you referring to the online charge on your account being different from what you were quoted (which will need to be addressed, definitely)? Or do you mean your online charge, when you look up your account, differs from a paper bill you've received?

 

Thanks

~FCN

 

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Contributor
Contributor
Posts: 2
Registered: ‎05-21-2015

Re: Existing Services Billing

Message 3 of 3
(390 Views)

Yes to your second question.  My online account differs in the base charge for the triple play from what I am being charged.

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